{"id":1012,"date":"2026-06-22T19:20:34","date_gmt":"2026-06-22T09:20:34","guid":{"rendered":"https:\/\/www.rvsharedglobalservices.com\/uk\/\/?page_id=1012"},"modified":"2026-06-22T19:27:34","modified_gmt":"2026-06-22T09:27:34","slug":"client-rights-and-obligations","status":"publish","type":"page","link":"https:\/\/www.rvsharedglobalservices.com\/uk\/client-rights-and-obligations\/","title":{"rendered":"Clients Right and Obligations"},"content":{"rendered":"<div class=\"fusion-fullwidth fullwidth-box fusion-builder-row-1 fusion-flex-container nonhundred-percent-fullwidth non-hundred-percent-height-scrolling\" style=\"background-color: rgba(255,255,255,0);background-position: center center;background-repeat: no-repeat;border-width: 0px 0px 0px 0px;border-color:#e2e2e2;border-style:solid;\" ><div class=\"fusion-builder-row fusion-row fusion-flex-align-items-flex-start\" style=\"max-width:1508px;margin-left: calc(-4% \/ 2 );margin-right: calc(-4% \/ 2 );\"><div class=\"fusion-layout-column fusion_builder_column fusion-builder-column-0 fusion_builder_column_1_1 1_1 fusion-flex-column\"><div class=\"fusion-column-wrapper fusion-flex-justify-content-flex-start fusion-content-layout-column\" style=\"background-position:left top;background-repeat:no-repeat;-webkit-background-size:cover;-moz-background-size:cover;-o-background-size:cover;background-size:cover;padding: 0px 0px 0px 0px;\"><style type=\"text\/css\">@media only screen and (max-width:1024px) {.fusion-title.fusion-title-1{margin-top:10px!important;margin-bottom:15px!important;}}@media only screen and (max-width:640px) {.fusion-title.fusion-title-1{margin-top:10px!important;margin-bottom:10px!important;}}<\/style><div class=\"fusion-title title fusion-title-1 fusion-sep-none fusion-title-text fusion-title-size-one\" style=\"font-size:22px;margin-top:10px;margin-bottom:15px;\"><h1 class=\"title-heading-left\" style=\"margin:0;font-size:1em;\"><strong>CLIENT RIGHTS &amp; OBLIGATIONS<\/strong><\/h1><\/div><div class=\"fusion-text fusion-text-1\" style=\"transform:translate3d(0,0,0);\"><p><strong>RV Shared Global Services Pvt Ltd<\/strong><br \/>\n<strong>Effective Date: April 2025<\/strong><\/p>\n<p>At RV Shared Global Services, we are committed to building long-term relationships based on professionalism, transparency, accountability, confidentiality, and mutual respect.<\/p>\n<p>This document outlines the rights and obligations of both RV Shared Global Services (&#8220;RV Shared&#8221;, &#8220;we&#8221;, &#8220;our&#8221;, &#8220;us&#8221;) and our clients (&#8220;Client&#8221;, &#8220;you&#8221;, &#8220;your&#8221;).<\/p>\n<\/div><style type=\"text\/css\">@media only screen and (max-width:1024px) {.fusion-title.fusion-title-2{margin-top:10px!important;margin-bottom:15px!important;}}@media only screen and (max-width:640px) {.fusion-title.fusion-title-2{margin-top:10px!important;margin-bottom:10px!important;}}<\/style><div class=\"fusion-title title fusion-title-2 fusion-sep-none fusion-title-text fusion-title-size-two\" style=\"font-size:22px;margin-top:10px;margin-bottom:15px;\"><h2 class=\"title-heading-left\" style=\"margin:0;font-size:1em;\"><strong>OUR COMMITMENT TO CLIENTS<\/strong><\/h2><\/div><div class=\"fusion-text fusion-text-2\" style=\"transform:translate3d(0,0,0);\"><p>RV Shared is committed to delivering outsourced accounting, bookkeeping, payroll support, tax preparation support, management reporting, and business support services with professionalism and integrity.<\/p>\n<p>We undertake to:<\/p>\n<ul>\n<li>Act honestly, ethically, and professionally.<\/li>\n<li>Perform services with reasonable skill, care, and diligence.<\/li>\n<li>Maintain confidentiality of client information.<\/li>\n<li>Communicate openly and transparently.<\/li>\n<li>Deliver agreed services within reasonable timeframes.<\/li>\n<li>Maintain appropriate security measures to protect client data.<\/li>\n<li>Notify clients of any significant issues that may impact service delivery.<\/li>\n<li>Treat clients fairly and respectfully at all times.<\/li>\n<li>Maintain suitably trained staff and quality control procedures.<\/li>\n<li>Continually improve our systems, processes, and service standards.<\/li>\n<\/ul>\n<\/div><style type=\"text\/css\">@media only screen and (max-width:1024px) {.fusion-title.fusion-title-3{margin-top:10px!important;margin-bottom:15px!important;}}@media only screen and (max-width:640px) {.fusion-title.fusion-title-3{margin-top:10px!important;margin-bottom:10px!important;}}<\/style><div class=\"fusion-title title fusion-title-3 fusion-sep-none fusion-title-text fusion-title-size-two\" style=\"font-size:22px;margin-top:10px;margin-bottom:15px;\"><h2 class=\"title-heading-left\" style=\"margin:0;font-size:1em;\"><strong>CLIENT RIGHTS<\/strong><\/h2><\/div><div class=\"fusion-text fusion-text-3\" style=\"transform:translate3d(0,0,0);\"><p>Every client of RV Shared has the right to:<\/p>\n<p><strong>1. Professional Service<\/strong><\/p>\n<p>Receive services delivered with reasonable care, competence, and professional diligence.<\/p>\n<p><strong>2. Confidentiality<\/strong><\/p>\n<p>Expect all information provided to RV Shared to be treated confidentially and used only for authorised business purposes.<\/p>\n<p><strong>3. Transparent Communication<\/strong><\/p>\n<p>Receive timely communication regarding:<\/p>\n<ul>\n<li>Service progress<\/li>\n<li>Outstanding requirements<\/li>\n<li>Project timelines<\/li>\n<li>Deliverables<\/li>\n<li>Service issues<\/li>\n<li>Pricing and billing matters<\/li>\n<\/ul>\n<p><strong>4. Data Security<\/strong><\/p>\n<p>Expect RV Shared to implement reasonable administrative, technical, and physical safeguards to protect information from unauthorised access, misuse, loss, or disclosure.<\/p>\n<p><strong>5. Accurate Billing<\/strong><\/p>\n<p>Receive clear and transparent invoices and information regarding fees, service scope, and payment terms.<\/p>\n<p><strong>6. Access to Information<\/strong><\/p>\n<p>Request information relating to services being performed and receive reasonable updates regarding work completed.<\/p>\n<p><strong>7. Respectful Treatment<\/strong><\/p>\n<p>Be treated fairly, professionally, and respectfully by all members of the RV Shared team.<\/p>\n<p><strong>8. Complaint Resolution<\/strong><\/p>\n<p>Raise concerns or complaints without fear of discrimination or adverse treatment and expect complaints to be investigated fairly and promptly.<\/p>\n<\/div><style type=\"text\/css\">@media only screen and (max-width:1024px) {.fusion-title.fusion-title-4{margin-top:10px!important;margin-bottom:15px!important;}}@media only screen and (max-width:640px) {.fusion-title.fusion-title-4{margin-top:10px!important;margin-bottom:10px!important;}}<\/style><div class=\"fusion-title title fusion-title-4 fusion-sep-none fusion-title-text fusion-title-size-two\" style=\"font-size:22px;margin-top:10px;margin-bottom:15px;\"><h2 class=\"title-heading-left\" style=\"margin:0;font-size:1em;\"><strong>CLIENT OBLIGATIONS<\/strong><\/h2><\/div><div class=\"fusion-text fusion-text-4\" style=\"transform:translate3d(0,0,0);\"><p>To enable RV Shared to deliver services efficiently and accurately, clients agree to:<\/p>\n<p><strong>1. Provide Complete and Accurate Information<\/strong><\/p>\n<p>Provide complete, accurate, and up-to-date information necessary for the performance of services.<br \/>\nRV Shared will rely upon information supplied by the client and is not responsible for errors resulting from inaccurate, incomplete, misleading, or delayed information.<\/p>\n<p><strong>2. Provide Information in a Timely Manner<\/strong><\/p>\n<p>Submit requested documentation, records, approvals, and responses within agreed timeframes.<br \/>\nDelays in providing information may impact project timelines and service delivery.<\/p>\n<p><strong>3. Maintain Proper Records<\/strong><\/p>\n<p>Maintain appropriate business records and supporting documentation required for accounting, bookkeeping, payroll, taxation, compliance, and reporting purposes.<\/p>\n<p><strong>4. Review Deliverables<\/strong><\/p>\n<p>Review reports, reconciliations, payroll summaries, financial statements, management reports, and other deliverables promptly and advise RV Shared of any concerns or discrepancies.<\/p>\n<p><strong>5. Notify Us of Changes<\/strong><\/p>\n<p>Inform RV Shared promptly of:<\/p>\n<ul>\n<li>Business structure changes<\/li>\n<li>Ownership changes<\/li>\n<li>Contact detail changes<\/li>\n<li>Regulatory changes affecting the business<\/li>\n<li>Significant operational changes<\/li>\n<li>Changes affecting service requirements<\/li>\n<\/ul>\n<p><strong>6. Maintain System Access<\/strong><\/p>\n<p>Provide and maintain necessary access to software, systems, portals, and applications required to perform agreed services.<\/p>\n<p><strong>7. Protect Credentials<\/strong><\/p>\n<p>Maintain the confidentiality and security of passwords, user credentials, authentication devices, and system access permissions.<\/p>\n<p><strong>8. Comply with Applicable Laws<\/strong><\/p>\n<p>Remain responsible for compliance with all applicable laws, regulations, taxation obligations, employment obligations, licensing requirements, and regulatory requirements relevant to the business.<\/p>\n<p><strong>9. Pay Fees on Time<\/strong><\/p>\n<p>Pay invoices in accordance with agreed payment terms and engagement agreements.<\/p>\n<\/div><style type=\"text\/css\">@media only screen and (max-width:1024px) {.fusion-title.fusion-title-5{margin-top:10px!important;margin-bottom:15px!important;}}@media only screen and (max-width:640px) {.fusion-title.fusion-title-5{margin-top:10px!important;margin-bottom:10px!important;}}<\/style><div class=\"fusion-title title fusion-title-5 fusion-sep-none fusion-title-text fusion-title-size-two\" style=\"font-size:22px;margin-top:10px;margin-bottom:15px;\"><h2 class=\"title-heading-left\" style=\"margin:0;font-size:1em;\"><strong>LIMITATIONS OF RESPONSIBILITY<\/strong><\/h2><\/div><div class=\"fusion-text fusion-text-5\" style=\"transform:translate3d(0,0,0);\"><p>While RV Shared provides professional support services, ultimate responsibility for business decisions remains with the client.<\/p>\n<p>Unless otherwise agreed in writing, the client retains responsibility for:<\/p>\n<ul>\n<li>Financial decisions<\/li>\n<li>Tax lodgements<\/li>\n<li>Regulatory filings<\/li>\n<li>Payroll approvals<\/li>\n<li>Employee management decisions<\/li>\n<li>Compliance obligations<\/li>\n<li>Business strategy decisions<\/li>\n<li>Banking and payment approvals<\/li>\n<\/ul>\n<p>RV Shared acts as a service provider and support partner and does not assume responsibility for decisions made by the client based upon information provided.<\/p>\n<\/div><style type=\"text\/css\">@media only screen and (max-width:1024px) {.fusion-title.fusion-title-6{margin-top:10px!important;margin-bottom:15px!important;}}@media only screen and (max-width:640px) {.fusion-title.fusion-title-6{margin-top:10px!important;margin-bottom:10px!important;}}<\/style><div class=\"fusion-title title fusion-title-6 fusion-sep-none fusion-title-text fusion-title-size-two\" style=\"font-size:22px;margin-top:10px;margin-bottom:15px;\"><h2 class=\"title-heading-left\" style=\"margin:0;font-size:1em;\"><strong>CONFIDENTIALITY<\/strong><\/h2><\/div><div class=\"fusion-text fusion-text-6\" style=\"transform:translate3d(0,0,0);\"><p>Both parties acknowledge that confidential information may be exchanged during the course of the engagement.<\/p>\n<p>RV Shared undertakes to:<\/p>\n<ul>\n<li>Protect client information.<\/li>\n<li>Restrict access to authorised personnel.<\/li>\n<li>Use information solely for agreed service purposes.<\/li>\n<li>Require employees, contractors, and subcontractors to comply with confidentiality obligations.<\/li>\n<\/ul>\n<p>Clients also agree not to disclose RV Shared proprietary processes, methodologies, pricing structures, training materials, templates, or confidential business information without written consent.<\/p>\n<\/div><style type=\"text\/css\">@media only screen and (max-width:1024px) {.fusion-title.fusion-title-7{margin-top:10px!important;margin-bottom:15px!important;}}@media only screen and (max-width:640px) {.fusion-title.fusion-title-7{margin-top:10px!important;margin-bottom:10px!important;}}<\/style><div class=\"fusion-title title fusion-title-7 fusion-sep-none fusion-title-text fusion-title-size-two\" style=\"font-size:22px;margin-top:10px;margin-bottom:15px;\"><h2 class=\"title-heading-left\" style=\"margin:0;font-size:1em;\"><strong>COMPLAINTS AND DISPUTE RESOLUTION<\/strong><\/h2><\/div><div class=\"fusion-text fusion-text-7\" style=\"transform:translate3d(0,0,0);\"><p>RV Shared is committed to resolving concerns fairly and efficiently.<\/p>\n<p>If a client is dissatisfied with any aspect of our services, they should contact us directly using the details below.<\/p>\n<p>We will:<\/p>\n<ul>\n<li>Acknowledge complaints promptly.<\/li>\n<li>Investigate concerns objectively.<\/li>\n<li>Communicate findings clearly.<\/li>\n<li>Take reasonable steps to resolve issues where appropriate.<\/li>\n<\/ul>\n<p>Email: <strong><a href=\"mailto:info@rvsharedglobalservices.com\">info@rvsharedglobalservices.com<\/a><\/strong><br \/>\nWebsite: <strong><a href=\"http:\/\/www.rvsharedglobalservices.com\/uk\/\/\">www.rvsharedglobalservices.com<\/a><\/strong><\/p>\n<\/div><style type=\"text\/css\">@media only screen and (max-width:1024px) {.fusion-title.fusion-title-8{margin-top:10px!important;margin-bottom:15px!important;}}@media only screen and (max-width:640px) {.fusion-title.fusion-title-8{margin-top:10px!important;margin-bottom:10px!important;}}<\/style><div class=\"fusion-title title fusion-title-8 fusion-sep-none fusion-title-text fusion-title-size-two\" style=\"font-size:22px;margin-top:10px;margin-bottom:15px;\"><h2 class=\"title-heading-left\" style=\"margin:0;font-size:1em;\"><strong>OUR COMMITMENT<\/strong><\/h2><\/div><div class=\"fusion-text fusion-text-8\" style=\"transform:translate3d(0,0,0);\"><p>We understand that outsourcing accounting and business support functions requires trust.<\/p>\n<p><strong><a href=\"https:\/\/www.rvsharedglobalservices.com\/uk\/\/\">RV Shared Global Services<\/a><\/strong> is committed to providing reliable, secure, professional, and scalable support services that help businesses and accounting firms operate more efficiently while maintaining the highest standards of confidentiality, integrity, and service excellence.<\/p>\n<\/div><\/div><\/div><style type=\"text\/css\">.fusion-body .fusion-builder-column-0{width:100% !important;margin-top : 0px;margin-bottom : 20px;}.fusion-builder-column-0 > .fusion-column-wrapper {padding-top : 0px !important;padding-right : 0px !important;margin-right : 1.92%;padding-bottom : 0px !important;padding-left : 0px !important;margin-left : 1.92%;}@media only screen and (max-width:1024px) {.fusion-body .fusion-builder-column-0{width:100% !important;order : 0;}.fusion-builder-column-0 > .fusion-column-wrapper {margin-right : 1.92%;margin-left : 1.92%;}}@media only screen and (max-width:640px) 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