PRIVACY POLICY

RV Shared Global Services Pvt Ltd
Effective Date: April 2025

RV Shared Global Services Pvt Ltd (“RV Shared”, “we”, “our”, “us”) is committed to protecting the privacy, confidentiality, and security of personal and business information entrusted to us.

This Privacy Policy applies to all services provided by RV Shared Global Services, including:

• Outsourced Bookkeeping
• Management Accounts Preparation
• Payroll Processing Support
• Accounts Payable and Accounts Receivable Support
• Tax Preparation Support
• Financial Reporting
• Software Migration Services
• Business Process Outsourcing Services
• Website and Online Services

This Privacy Policy applies to all clients, prospective clients, suppliers, contractors, subcontractors, website visitors, employees, and any other individuals whose personal information we collect or process.

By:

• Visiting our website;
• Submitting an enquiry form;
• Downloading resources;
• Requesting information;
• Engaging our services; or
• Providing personal or business information to us,

you consent to the collection, use, storage, disclosure, and processing of information in accordance with this Privacy Policy.

We may collect personal, financial, business, and technical information including:

Personal Information

• Full Name
• Email Address
• Telephone Number
• Job Title
• Company Name
• Business Address
• Country of Residence

Business Information

• Company Registration Details
• Tax Registration Information
• VAT/GST Information
• Financial Records
• Accounting Data
• Payroll Information
• Employee Information
• Supplier and Customer Records

Technical Information

• IP Address
• Browser Type
• Device Information
• Operating System
• Website Usage Data
• Cookie Data

Sensitive Information

Where necessary and legally permitted, we may collect sensitive information required to deliver services, including financial and taxation information.

We will only collect such information where:

• You have provided consent;
• It is required to deliver services; or
• Collection is required by law.

We may collect information through:

• Website enquiry forms
• Email correspondence
• Telephone calls
• Virtual meetings
• Social media communications
• Client onboarding forms
• Cloud accounting software
• Payroll systems
• Government portals
• Third-party service providers
• Referral partners
• Documents supplied by clients

Information may also be received from authorised representatives, accountants, bookkeepers, tax professionals, legal advisers, financial institutions, and regulatory authorities.

We collect information to:

• Deliver contracted services
• Verify identity
• Communicate with clients
• Manage projects and engagements
• Process bookkeeping and accounting work
• Prepare financial reports
• Provide payroll support services
• Perform tax preparation support services
• Improve operational efficiency
• Manage client relationships
• Comply with legal and regulatory obligations
• Improve our website and services
• Protect against fraud and unauthorised activity

We may use personal and business information to:

• Provide services requested by clients
• Process accounting and bookkeeping data
• Generate reports and deliverables
• Respond to enquiries
• Send proposals and engagement documentation
• Manage client accounts
• Maintain internal records
• Conduct quality assurance reviews
• Provide newsletters and business updates
• Meet compliance obligations
• Resolve disputes and complaints

We will only use information for legitimate business purposes or as required by law.

We do not sell personal information.

We may disclose information to:

• Employees
• Contractors
• Subcontractors
• Service providers
• Software vendors
• Cloud hosting providers
• Professional advisers
• Auditors
• Legal advisers
• Government agencies
• Regulatory authorities
• Tax authorities
• Financial institutions

Information will only be disclosed where reasonably necessary for service delivery or legal compliance.

All third parties engaged by RV Shared are expected to maintain appropriate privacy and confidentiality standards.

RV Shared operates globally and provides services to clients in multiple jurisdictions.

Information may be processed, stored, or accessed by authorised personnel located in:

• India
• Australia
• United Kingdom
• United States
• Canada
• Singapore
• European Union countries
• Other jurisdictions where authorised service providers operate

Where information is transferred internationally, we take reasonable steps to ensure appropriate safeguards are maintained.

RV Shared implements reasonable administrative, technical, and physical safeguards designed to protect information from:

• Unauthorised access
• Misuse
• Loss
• Theft
• Alteration
• Disclosure
• Destruction

Security measures may include:

• Password protection
• Access controls
• Role-based permissions
• Secure cloud environments
• Data encryption where appropriate
• Confidentiality agreements
• Staff training
• Secure document storage

While we take reasonable precautions, no transmission or storage method can be guaranteed completely secure.

We retain information only for as long as necessary to:

Deliver services;

• Meet legal obligations;
• Resolve disputes;
• Maintain business records; and
• Comply with regulatory requirements.

Unless otherwise required by law or contractual obligations, client records may be retained for up to seven (7) years following completion or termination of services.

After this period, information may be securely deleted, destroyed, or anonymised.

Subject to applicable laws, individuals may have the right to:

• Access personal information
• Correct inaccurate information
• Update information
• Request deletion of information
• Restrict processing
• Object to processing
• Withdraw consent where applicable

Requests may be submitted using the contact details provided below.

Identity verification may be required before information is released.

Our website may use:

• Cookies
• Analytics tools
• Visitor tracking technologies
• Performance monitoring systems
• These technologies help us:
• Improve website performance
• Understand visitor behaviour
• Enhance user experience
• Measure marketing effectiveness

Users may disable cookies through browser settings, although some website functionality may be affected.

RV Shared provides outsourced accounting and business support services to clients worldwide.

All employees, contractors, and subcontractors are subject to confidentiality obligations.

Access to client information is limited to personnel who require access to perform assigned duties.

Client information will never be sold, rented, or disclosed for unrelated marketing purposes.

If you have concerns regarding privacy, data protection, or the handling of your information, please contact us.

We will investigate complaints promptly and respond within a reasonable timeframe.

RV Shared may update this Privacy Policy periodically to reflect:

• Changes in legislation;
• Regulatory requirements;
• Business practices;
• Technology updates; or
• Service improvements.

The most current version will always be available on our website.

Privacy Officer

RV Shared Global Services Pvt Ltd

Email: info@rvsharedglobalservices.com
Website: www.rvsharedglobalservices.com

For privacy-related enquiries, requests, corrections, or complaints, please contact us using the details above.